Terms & Conditions
These terms and conditions (“Care.fit Terms”) shall be applicable to all [Medical Services] provided by Healthface Private Limited (“Carefit” or “Us” or “Our” or “We”) and availed by users (“You” or “Your” or “User”) of the [Platform].
1. Information on the Platform
Please note that any and all information, material or details available on the Platform (except such information sought from a registered medical practitioner) is not a substitute for medical care or advice and the none of this information should be used for the purpose of self-diagnosis or treatment. Please seek and rely on medical advice sought from a registered medical practitioner.
The details of the registered medical practitioners of Care.fit available on the Platform is not a recommendation or endorsement by Care.fit regarding the qualifications or the services provided by such practitioners and appointments booked by You to avail the Medical Services has been made by You voluntarily, at Your option.
2. Relationship between You and Care.fit
No doctor-patient relationship is created between You and Care.fit or You and any registered medical practitioner engaged or appointed by Us, merely by booking an appointment or a health package with Care.fit as part of the Medical Services. Such relationship is established only when information pertaining to Your health and other medical records (“Medical Records”) are disclosed by You to the registered medical practitioners engaged or appointed by Care.fit during a consultation session.
4. Secondary users
The Platform allows You to create a sub-account for family members and friends (“Secondary User”) also. The information and details regarding the Secondary User including their personal and sensitive information (such as name, age, date of birth, contact number, email address) and appointments on their behalf for Medical Services offered by Care.fit can be maintained by You on the account provided that You have been duly authorised by such Secondary User in this regard. For avoidance of doubt, You hereby unequivocally and unconditionally confirm that (i) the personal information added by You on the account in relation to each Secondary User has been added pursuant to the consent obtained by You from such Secondary User, or in case of persons who do not have the capacity contract under law, in Your capacity as the parent or legal guardian of such Secondary User, and (ii) the Secondary User has consented to You receiving the Reports in relation to such Secondary User, and to Care.fit storing, possessing, sharing, using and accessing such information and Reports as per the terms hereof. Once You provide the contact number of the Secondary User, the Secondary User will receive a notification/SMS from Us.
5. Medical Services
The term "Medical Services" shall mean and include the services offered by Care.fit to You which includes:
Appointments: Care.fit shall allow You to book an appointment with its registered medical practitioners through the Platform. You may also cancel or reschedule Your appointments as per Clause 5 below. Appointments booked on the Platform for physical consultations or tele-consultation with Care.fit's registered medical practitioners are subject to the availability of such medical practitioners. The details of the registered medical practitioners of Care.fit available on the Platform is not a guarantee of their services. We reserve the right to cancel or reschedule any appointment at any time. We shall use best efforts to intimate You in advance of such rescheduling or cancellation. However, We shall not be responsible in any manner for any inconvenience or loss caused to You as a result of such rescheduling or cancellation.
Further, please note that You may use the tele-consultation services even if You do not reside in India, however, it is recommended that the medical advice provided to You by Our registered medical practitioners be validated by practitioners in the country of Your residence. There may also be instances when tele-consultations should be followed-up with physical consultations and/or diagnostic tests. Accordingly, You are advised to consider these factors while opting for the tele-consultation.
Diagnostic services: Care.fit shall allow You to avail diagnostic services by booking appointments on the Platform and shall on a best efforts basis ensure that the reports in respect of such diagnostic services are provided to you within the time period specified at the time of booking the appointment. The reports shall be made available to You on the Platform and can also be collected at Our clinic. Please note that We will not handover the report to any third person, including family members, without Your consent. However, we may disclose information or provide reports to family members if required under applicable laws.
Medical Advice. We provide the following medical offerings:
Minor treatments and day care surgeries
Please note that We provide the above services through Our clinics located at [HSR Layout]. To ensure that We provide premium service to You, We may sometimes tie-up with other third party hospitals and clinics for their expertise. You hereby consent to Us sharing Your Medical Records with such third party hospitals or clinics, nursing homes or similar institutions without requiring any further action. Please note that We shall not be responsible for any pilferage of information or illegal dissemination of Your Medical Records by such third party. If requested, We will provide You with the details of the third party with whom We have shared Your Medical Records if You send an email to [firstname.lastname@example.org].
Please note that appointments for physical consultations and tele-consultations may not be advisable in cases of emergency or critical conditions since We cannot guarantee appointments. We shall not be responsible for any inconvenience or loss caused to You as a result of delay in medical evaluation or treatment.
6. Cancellation/rescheduling of appointments
You may cancel the appointments for the Medical Services prior to  hours from the appointment. You shall not be entitled to any refunds if appointments are cancelled after the period specified above.
You may reschedule the appointments for the Medical Services prior to  hours from the appointment, subject to availability of a time slot/registered medical practitioner of appointment.
[All payments in respect of the Medical Services shall be collected in advance on the Platform. In case of any cancellation either by You (subject to the terms specified above) or Care.fit, the amounts paid in respect of such Services shall be refunded within  days from the date of such cancellation. ]
8. Limitation of liability
Care.fit shall provide all Medical Services and shall ensure that all Medical Services are provided, professionally and in compliance with applicable law. If despite such care and due diligence the reports generated by Care.fit or any part thereof is found to be incorrect or incomplete, the total liability of Care.fit shall be limited to carrying out a retest of the sample provided or carrying out another test using such method which can provide reasonably error free results, free of cost. The selection of the alternative test shall be made by Care.fit at its sole discretion.
You hereby acknowledge that under no circumstances shall Care.fit or its employees, consultants, agents or officers be liable for any direct, indirect, special, punitive, or consequential damages that result in any way from Your use of or inability to use the Medical Services or to access the Medical Records.
You further agree and confirm that Care.fit shall not be responsible, in any manner whatsoever, for any delay in performance or failure to meet its obligations under this Care.fit Terms which may be:
caused, directly or indirectly, due to:
Your failure to cooperate;
Your unavailability and/or unresponsiveness;
Unavailability of registered medical practitioners;
Your failure to provide accurate and complete Medical Records; or
Your failure to provide or facilitate the submission of, Medical Records or samples in a proper and timely manner.
any event beyond Care.fit's reasonable control including, but not limited to, due to any force majeure event.
9. Governing Law and Jurisdiction
These Care.fit Terms shall be governed by the laws of India. In the event of any dispute between the Parties in relation to these Terms, the courts in Bangalore shall have exclusive jurisdiction.